[Abel Participant 23 March 2022 Abel Participant]

heyy @abbi, did you enable filevault from the portal? filevault configuration options are available in macOS policies.

[abbi Participant 23 March 2022 abbi Participant]

Actually @Abel, we had activated filevault manually on all devices before enrolling into hexnode. I generated the institutional recovery keys too.

[Abel Participant 23 March 2022 Abel Participant]

I am unsure how managing it would work from the portal when activated by the user. I prefer enabling it from the portal as I have more control and can escrow recovery keys. Saves us from the hassle of employees losing them. We can also make it so that they can’t disable filevault from the user end. Pretty handy!

[Ethan Hexnode 23 March 2022 Ethan Moderator]

Hi @abbi,

Thank you for using Hexnode Connect!

If FileVault is already enabled on your device, associating a FileVault policy from the portal will not take effect on your device. We recommend decrypting your device first and later assigning a policy that initiates encryption. Here is a complete guide on how to manage FileVault. Follow the steps under decrypting the device using the Institutional Recovery key to safely decrypt your device. Feel free to reach out to us for further assistance.

Regards,
Ethan Miller
Hexnode UEM