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iOS mail app prompting for password even after configuring SCEPSolved

Participant
Discussion
2 years ago

The email app on our ios devices is still prompting the user for credentials even though we set up certificate based authntication using SCEP. Anyone else had this issue?

Replies (3)

Marked SolutionPending Review
Hexnode Expert
1 year ago
Marked SolutionPending Review

Hello @HerbertCunningham,

As @a_la_nn mentioned, the issue usually arises when there’s a mismatch in the credentials. Ensure that the credentials provided while configuring the SCEP policy are accurate, especially the Subject and SCEP Password field values.

Regards,
Chloe Edison
Hexnode UEM

Marked SolutionPending Review
1 year ago
Marked SolutionPending Review

I have the same problem, how to solve it?

Marked SolutionPending Review
Participant
2 years ago
Marked SolutionPending Review

Make sure the values in the SCEP policy match the same authentication values in the Exchange server. The client certificate’s subject or the subject alternative name (SAN) field must contain the User Principal Name (UPN) of the AD user for the authentication to work. That solved it for us.