Hey guys so I am a technician and I’ve been receiving a message “User is inactive. Please contact your administrator.” at times when I try to login. It happens at random and if I try after a while it doesn’t show the error anymore. Any idea why this might be happening?
Hello @tristan, thanks for reaching out to us!
You might be facing this error due to your account being deactivated and then reactivated after a while by the Admin. If you were in the middle of an ongoing session, you would have been prompted to end it when the account was deactivated. But since you tried to sign in with the deactivated account again, you happen to see the error “User is inactive! Please contact your administrator” on the login window.
If the issue persists, please contact your Super admin to ensure your account is not deactivated.
Hope this answer helps you.
Cheers!
Emma Jones
Hexnode UEM
9 February 2022