My device says it’s non-compliant and inactive.What is the reason?

expand collapsive

Hey there. Good morning. I have a question about one of my devices. It says it’s non-compliant and inactive. Is that just because it hasn’t been turned on for a while, or did someone remove the hexnode software? do you know? thank you!!!

All Replies

  • Hexnode

    Hexnode Support


    Hey Eric,

    If your device has not been scanned for the particular number of days as specified under Admin > MDM Settings, your device will be marked as “inactive”.
    If your device does not meet any of the compliance requirements it will be marked as “non-compliant”.
    Some of the reasons why your device is noted as non-compliant are as follows:
    • Device might have blacklisted apps in it.
    • Device might not have met passcode rules.
    • Device might not have the mandatory apps installed in it.

    Have a look at this forum topic for additional info regarding Compliance issues.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.