[Hexnode Support Hexnode 6 August 2018 Hexnode Support Keymaster]

Hi Beth,

The video below explains How iOS devices are supervised using the Apple Configurator.

https://www.youtube.com/watch?v=SBHPYKMS7xQ

Please let us know if anything goes wrong.

Thanks and regards
Hexnode Support Team
+1-866-498-9407 (US Toll Free)
+44-(800)-3689920(UK Toll Free)
+61-1800165939 (Australia Toll Free)
+1-510-545-9700 (Intl)
Hexnode | Mitsogo Inc.

[Matilda Participant 26 February 2020 Matilda Participant]

While enrolling I got the following error
“NSURLErrorDomain – 1012”

[grace-baker Hexnode 26 February 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

The probable cause for this error is that the Apple Configurator has cached an expired certificate.
Please follow the below steps for solving this:

1. Go to Apple Configurator menu and choose Preferences. 
2. Select the Servers tab.
3. Select the desired Hexnode MDM server and click on the ‘-’ button at the bottom to delete it.

Please try to re-enroll the device now. When asked to enroll in the MDM server, choose New Server to configure a new MDM server.

Need more info? Check out our troubleshooting document on errors while enrolling iOS devices.

Cheers!
Grace Baker
Hexnode MDM