How to turn on the supervision on an iPAD

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Hi; –

Just trying to work out how to turn on the supervision on an iPAD. Have done the Apple configurator for the iPAD but it is still ‘unsupervised’. Thanks

All Replies

  • Hexnode Support

    Keymaster

    Hexnode Support

    Keymaster

    Actions

    Hi Beth,

    The video below explains How iOS devices are supervised using the Apple Configurator.

    Please let us know if anything goes wrong.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

  • Matilda Lucas

    Participant

    Matilda Lucas

    Participant

    Actions

    While enrolling I got the following error
    “NSURLErrorDomain – 1012”

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    The probable cause for this error is that the Apple Configurator has cached an expired certificate.
    Please follow the below steps for solving this:

    1. Go to Apple Configurator menu and choose Preferences. 
    2. Select the Servers tab.
    3. Select the desired Hexnode MDM server and click on the ‘-’ button at the bottom to delete it.

    Please try to re-enroll the device now. When asked to enroll in the MDM server, choose New Server to configure a new MDM server.

    Need more info? Check out our troubleshooting document on errors while enrolling iOS devices.

    Cheers!
    Grace Baker
    Hexnode MDM