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How to turn on the supervision on an iPAD

Unified Endpoint Management Community Forums iOS Management How to turn on the supervision on an iPAD

  • This topic has 3 replies, 4 voices, and was last updated 3 months ago by Grace Baker. This post has been viewed 775 times
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  • #731 Score: 0
    beth

    Hi; –

    Just trying to work out how to turn on the supervision on an iPAD. Have done the Apple configurator for the iPAD but it is still ‘unsupervised’. Thanks

    #827 Score: 0
    Hexnode Support
    Hexnode MDM
    2 pts

    Hi Beth,

    The video below explains How iOS devices are supervised using the Apple Configurator.

    Please let us know if anything goes wrong.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

    #5645 Score: 0
    Matilda Lucas

    While enrolling I got the following error
    “NSURLErrorDomain – 1012”

    #5677 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    The probable cause for this error is that the Apple Configurator has cached an expired certificate.
    Please follow the below steps for solving this:

    1. Go to Apple Configurator menu and choose Preferences. 
    2. Select the Servers tab.
    3. Select the desired Hexnode MDM server and click on the ‘-’ button at the bottom to delete it.

    Please try to re-enroll the device now. When asked to enroll in the MDM server, choose New Server to configure a new MDM server.

    Need more info? Check out our troubleshooting document on errors while enrolling iOS devices.

    Cheers!
    Grace Baker
    Hexnode MDM

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