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Email policy not taking effect on Android device

Unified Endpoint Management Community › Forums › Android Management › Email policy not taking effect on Android device

  • This topic has 3 replies, 3 voices, and was last updated 1 week, 5 days ago by Grace Baker. This post has been viewed 89 times
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  • January 27, 2020 at 9:18 pm #4928 Score: 0
    Leo

    I have setup an email policy and it doesn’t seem to be working on phone.its android.

    January 28, 2020 at 8:23 pm #5115 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for posting.

    The email can be configured only on Samsung Knox devices through a policy.
    Please confirm if this is a Samsung Knox device.

    Kindly use the help link for further info on configuring email.

    Cheers!
    Grace Baker
    Hexnode MDM

    May 20, 2020 at 1:17 pm #7113 Score: 0
    Noah Ruther

    I have to associate the email policy to multiple samsung phones and sync the mail accounts. So can I use wild cards for username and email?

     

    May 20, 2020 at 1:34 pm #7133 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Yes, you can. To set up email on Android devices using Hexnode:

    • Navigate to Policies-> Android-> Accounts-> Email and click Configure.
    • You can use wildcards %email% for the Email address and %username% for User Name.
    • Configure the remaining email settings.
    • Associate targets and save the policy.

    Please check out our help doc on setting up email on android devices for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

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