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Email policy not taking effect on Android deviceSolved

Participant
Discussion
4 years ago

I have setup an email policy and it doesn’t seem to be working on phone.its android.

Replies (3)

Marked SolutionPending Review
Hexnode Expert
4 years ago
Marked SolutionPending Review

Hey, Thanks for posting.

The email can be configured only on Samsung Knox devices through a policy.
Please confirm if this is a Samsung Knox device.

Kindly use the help link for further info on configuring email.

Cheers!
Grace Baker
Hexnode MDM

Marked SolutionPending Review
Participant
4 years ago
Marked SolutionPending Review

I have to associate the email policy to multiple samsung phones and sync the mail accounts. So can I use wild cards for username and email?

 

Marked SolutionPending Review
Hexnode Expert
4 years ago
Marked SolutionPending Review

Hey, Thanks for reaching out to us.

Yes, you can. To set up email on Android devices using Hexnode:

  • Navigate to Policies-> Android-> Accounts-> Email and click Configure.
  • You can use wildcards %email% for the Email address and %username% for User Name.
  • Configure the remaining email settings.
  • Associate targets and save the policy.

Please check out our help doc on setting up email on android devices for more info.

Cheers!
Grace Baker
Hexnode MDM