[grace-baker Hexnode 14 May 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

Could you please tell me if these devices are locked down to kiosk mode?

Cheers!
Grace Baker
Hexnode MDM

[cheryl_2 Participant 14 May 2020 cheryl_2 Participant]

Yes, they are in kiosk.

[grace-baker Hexnode 14 May 2020 grace-baker Moderator]

Hey, Thanks for the reply.

Hexnode enables you to disable the volume buttons in Android devices locked down to kiosk mode:

• Navigate to Policies-> Kiosk Lockdown-> Android Kiosk Lockdown-> Peripheral Settings-> Hardware/Software buttons.
• Select Disable volume button.
• Associate targets and save the policy.

Once the policy is successfully associated with the device, the volume indicator will be displayed on pressing the volume button, but anything set on the indicator will be rejected. The volume set on the device before the policy was applied will only take effect on the device

Cheers!
Grace Baker
Hexnode MDM