[Grace Baker Moderator May 14, 2020 at 1:57 pm Grace Baker Moderator]

Hey, Thanks for reaching out to us.

Could you please tell me if these devices are locked down to kiosk mode?

Cheers!
Grace Baker
Hexnode MDM

[Cheryl Participant May 14, 2020 at 2:01 pm Cheryl Participant]

Yes, they are in kiosk.

[Grace Baker Moderator May 14, 2020 at 2:01 pm Grace Baker Moderator]

Hey, Thanks for the reply.

Hexnode enables you to disable the volume buttons in Android devices locked down to kiosk mode:

• Navigate to Policies-> Kiosk Lockdown-> Android Kiosk Lockdown-> Peripheral Settings-> Hardware/Software buttons.
• Select Disable volume button.
• Associate targets and save the policy.

Once the policy is successfully associated with the device, the volume indicator will be displayed on pressing the volume button, but anything set on the indicator will be rejected. The volume set on the device before the policy was applied will only take effect on the device

Cheers!
Grace Baker
Hexnode MDM