[grace-baker Hexnode 30 December 2019 grace-baker Moderator]

Hey, Thanks for reaching out to us.

Please follow the steps below to disable the lost mode

1. Navigate to Manage > Devices.
2. Check the lost device > Click on Action > Disable Lost Mode.
3. A confirmation box will pop up. Click on Yes.

Kindly use the link for a reference.

Cheers!
Grace Baker
Hexnode MDM