Device stopped syncing when OS is cloned

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I was trying to clone the OS of one of my Windows devices (already enrolled) and install them in my other Windows devices. After the OS got installed in the devices, they did not get enrolled into the Hexnode portal (not visible inside the Manage tab). But when I checked the device, the Hexnode folder was created in the device. Did the devices actually get enrolled or is this some issue?

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    Maryam

    Participant

    Maryam

    Participant

    Did you try syncing the devices using the Notifications app?

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    Nicole

    Participant

    Nicole

    Participant

    The notifications app did not get installed on the devices yet…

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    Maryam

    Participant

    Maryam

    Participant

    Can you check whether a work or school account is added inside settings > Work or school?

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    Nicole

    Participant

    Nicole

    Participant

    No account has been added in the Work or School settings. Maybe enrollment didn’t take place yet. I’m not very sure.

  • Chris Coleman

    Chris Coleman

    Hexnode

    Chris Coleman

    Moderator

    Hey Nicole,

    Thank you for reaching out to us!

    When you clone a device, all the data that was present in a device will get copied to the target device. This is the reason why you see the Hexnode folder in the new devices as well. The devices did not get enrolled in Hexnode yet. You will have to manually enroll all the devices individually into the Hexnode portal.

    However, it will be ideal if you clone the OS before enrolling your devices. If you clone the OS of an already enrolled device, there are chances that the device can stop responding to the Hexnode server, and the Hexnode directory folders can get duplicated in the cloned devices as well.

    Hope this answers your query.

    Cheers!
    Chris Coleman
    Hexnode UEM