Unsupported Screen Size: The viewport size is too small for the theme to render properly.

Device in kiosk shows wrench icon

Unified Endpoint Management Community Forums General Device in kiosk shows wrench icon

  • This topic has 3 replies, 2 voices, and was last updated 1 month, 3 weeks ago by Grace Baker. This post has been viewed 40 times
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #6257 Score: 0
    Noah Ruther

    I enrolled a device as kiosk before setting allow apps from unknown sources. Now my apps in kiosk show a wrench. Is there a way to get them to install easily?

    #6277 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Could you please specify the device platform?

    Cheers!
    Grace Baker
    Hexnode MDM

    #6278 Score: 0
    Noah Ruther

    These are Android 8 devices

    #6280 Score: 0
    Grace Baker
    Moderator
    1 pt

    Thanks for the reply.

    The reason for the wrench icon appearance on the device is that the device does not support silent app installation. Because of this, you will have to tap on the icon and manually install the apps. You will be able to install Enterprise apps silently on Samsung Knox, LG GATE and Kyocera devices.

    However, for installing the app by clicking on the wrench icon, you will have to enable the installation from unknown sources.
    Please navigate to Android-> Advanced Restrictions-> Allow App Settings and enable the option ‘Install from unknown sources’ in the kiosk policy. Click Save.

    Check out our help doc on Silent installation of Android apps for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.