Device in kiosk shows wrench icon

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I enrolled a device as kiosk before setting allow apps from unknown sources. Now my apps in kiosk show a wrench. Is there a way to get them to install easily?

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  • Grace Baker

    Moderator

    Grace Baker

    Moderator

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    Hey, Thanks for reaching out to us.

    Could you please specify the device platform?

    Cheers!
    Grace Baker
    Hexnode MDM

  • Noah Ruther

    Participant

    Noah Ruther

    Participant

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    These are Android 8 devices

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

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    Thanks for the reply.

    The reason for the wrench icon appearance on the device is that the device does not support silent app installation. Because of this, you will have to tap on the icon and manually install the apps. You will be able to install Enterprise apps silently on Samsung Knox, LG GATE and Kyocera devices.

    However, for installing the app by clicking on the wrench icon, you will have to enable the installation from unknown sources.
    Please navigate to Android-> Advanced Restrictions-> Allow App Settings and enable the option ‘Install from unknown sources’ in the kiosk policy. Click Save.

    Check out our help doc on Silent installation of Android apps for more info.

    Cheers!
    Grace Baker
    Hexnode MDM