create multiple logins for one dashboard in Hexnode MDM

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Is it possible to create multiple logins for one dashboard?

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  • Hexnode

    grace-baker

    Moderator

    Hey, Thanks for reaching out to us.

    Hope your requirement is to create multiple technicians for a portal. Hexnode lets you create multiple technicians who can log into the portal and access its features.

    Please navigate to Admin-> Technicians and Roles and click on Add Technician button to configure a new technician. Each new technician can be assigned any of these roles: Admin, Reports Manager or Apps and Reports Manager. The number of technicians that you can create will depend on the plan that you have subscribed to:
    Express: Only Super Admin
    Pro: Two Active technicians
    Enterprise: Three Active technicians
    Ultimate: Four Active technicians
    Ultra: Five Active technicians
    You can also purchase additional technician license from the Hexnode portal. Please navigate to Admin-> License and click on Upgrade/Renew to find the option for the same.

    Check out our help doc on Configuring Custom Technician Roles for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Hexnode

    grace-baker

    Moderator

    Hey, Thanks for reaching out to us.

    Yes, two-step verification can be enabled for technician login.:

    1. Please navigate to Admin-> Technicians and Roles.
    2. Click on Add Technician and the option to configure a new technician will appear.
    3. Check the option ‘Enable two-step verification’.
    4. Configure other options and click Save.

    A new technician is now created and he will be able to log in only via a two-step verification process.  You can also edit an existing technician’s details and enable the two-step verification.

    Please check out our help doc on configuring technicians for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Hexnode

    grace-baker

    Moderator

    Hey, Thanks for reaching out to us.

    Yes, you can deactivate any of the active technicians and create a new technician. To disable a technician, please navigate to Admin-> Technicians and Roles. The list of active technicians will be displayed. To deactivate a technician, turn off the toggle button at the end of the row along which the details of the technicians are listed.
    Now, you will be able to create a new technician by clicking on Add technician.

    Please check out our help doc on configuring technicians for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Hexnode

    grace-baker

    Moderator

    Hey, Thanks for reaching out to us.

    Yes, two-step verification can be enabled for a technician.

    1. Please navigate to Admin -> Technicians and Roles.
    2. Click on Add Technician and the option to configure a new technician will appear.
    3. Check the option ‘Enable two-step verification’.
    4. Configure other options and click Save.

    A new technician has now been created. When this technician tries to log in, he will have to enter the username and password at first. The second step is to enter a verification code sent to the email address/mobile number provided by the technician.

    You can also edit an existing technician’s details and enable the two-step verification.

    Please check out our help doc on configuring technicians for more info.

    Cheers!
    Grace Baker
    Hexnode MDM