create multiple logins for one dashboard in Hexnode MDM

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Is it possible to create multiple logins for one dashboard?

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  • Grace Baker

    Moderator

    Grace Baker

    Moderator

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    Hey, Thanks for reaching out to us.

    Hope your requirement is to create multiple technicians for a portal. Hexnode lets you create multiple technicians who can log into the portal and access its features.

    Please navigate to Admin-> Technicians and Roles and click on Add Technician button to configure a new technician. Each new technician can be assigned any of these roles: Admin, Reports Manager or Apps and Reports Manager. The number of technicians that you can create will depend on the plan that you have subscribed to:
    Express: Only Super Admin
    Pro: Two Active technicians
    Enterprise: Three Active technicians
    Ultimate: Four Active technicians
    Ultra: Five Active technicians
    You can also purchase additional technician license from the Hexnode portal. Please navigate to Admin-> License and click on Upgrade/Renew to find the option for the same.

    Check out our help doc on Configuring Custom Technician Roles for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Cameron James

    Participant

    Cameron James

    Participant

    Actions

    Hi,
    My current plan is Ultimate. So I can have a total of 4 technicians. What is the cost, if I need more technician than this?

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    May I know the plan you have subscribed for? Is that annual / monthly plan?

    Cheers!
    Grace Baker
    Hexnode MDM

  • Cameron James

    Participant

    Cameron James

    Participant

    Actions

    Annual plan.

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Thanks for the reply

    Since you have subscribed for the annual plan, for each additional technician, you will be charged $300/year.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Cohen

    Participant

    Cohen

    Participant

    Actions

    Really bothered about the security nowadays. Can two-step verification be enabled for technicians’ accounts? Not really able to trust just on the password login.

     

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    Yes, two-step verification can be enabled for technician login.:

    1. Please navigate to Admin-> Technicians and Roles.
    2. Click on Add Technician and the option to configure a new technician will appear.
    3. Check the option ‘Enable two-step verification’.
    4. Configure other options and click Save.

    A new technician is now created and he will be able to log in only via a two-step verification process.  You can also edit an existing technician’s details and enable the two-step verification.

    Please check out our help doc on configuring technicians for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Hailey Mary

    Participant

    Hailey Mary

    Participant

    Actions

    on reaching the limit, will it be possible to deactivate a technician for a time period and add another technicians for just that period?

     

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    Yes, you can deactivate any of the active technicians and create a new technician. To disable a technician, please navigate to Admin-> Technicians and Roles. The list of active technicians will be displayed. To deactivate a technician, turn off the toggle button at the end of the row along which the details of the technicians are listed.
    Now, you will be able to create a new technician by clicking on Add technician.

    Please check out our help doc on configuring technicians for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Eduardo Lopez

    Participant

    Eduardo Lopez

    Participant

    Actions

    Really bothered about the security nowadays. Can two-step verification be enabled for technicians’ accounts? Not really able to trust just on the password login.

     

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    Yes, two-step verification can be enabled for a technician.

    1. Please navigate to Admin -> Technicians and Roles.
    2. Click on Add Technician and the option to configure a new technician will appear.
    3. Check the option ‘Enable two-step verification’.
    4. Configure other options and click Save.

    A new technician has now been created. When this technician tries to log in, he will have to enter the username and password at first. The second step is to enter a verification code sent to the email address/mobile number provided by the technician.

    You can also edit an existing technician’s details and enable the two-step verification.

    Please check out our help doc on configuring technicians for more info.

    Cheers!
    Grace Baker
    Hexnode MDM