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Changing the assigned user of a device enrolled in Hexnode

Unified Endpoint Management Community Forums General Changing the assigned user of a device enrolled in Hexnode

  • This topic has 3 replies, 4 voices, and was last updated 3 months, 4 weeks ago by Grace Baker. This post has been viewed 289 times
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    • #3764 Score: 0

      Hi, can I change the user of the device to another one?

    • #3777 Score: 0
      Thomas Specter
      1 pt

      Hello Ruben,
      Thanks for reaching out to us.
      Yes, it is possible to change the existing user of a device to a new one. On the remote actions area of any device, upon clicking “Change Owner”, a popup will open assisting you in the process.
      Here you can change the user after three steps.
      You will have to choose which domain you want to select a user from amongst all your available, configured domains.
      Then, you must choose which user you want to assign your device to.
      There is an option available to delete the old user’s location history. Checking this option will delete the location history of the device while enrolled with the old user.

      CF-2.docx 2019-10-23 22-02-12

      You will just have to click “Assign” to enroll the device under your new user.
      You can also refer to https://www.hexnode.com/mobile-device-management/help/assign-a-device-to-a-new-user-using-hexnode-mdm/.

      Thomas Specter
      Hexnode MDM

    • #7381 Score: 0

      When the owner of a ios device is changed, will the policies associated with the old owner loose effect on the device?

    • #7393 Score: 0
      Grace Baker
      3 pts

      Hey, Thanks for reaching out to us.

      Yes, on changing the owner of a device, the policies associated with the previous owner will be removed from the device. Also, the policies associated with the new user will take effect on the device.

      If mandatory apps have been pushed to the device via policy associated with the previous owner, the apps will be removed if the option ‘Remove apps from the device on policy removal’ under iOS > App Management > Mandatory Apps has been enabled in the policy.

      Please check out our help doc on assigning the device to a new user for more info.

      Grace Baker
      Hexnode MDM

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