Cannot connect to Wi-Fi hotspots in kiosk mode

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We have tablets in multi-app kiosk mode that can’t connect to Wi-Fi hotspots as they aren’t allowed onto the ‘splash’ screen to authenticate. What do I change to sort this?

Thanks in advance.

All Replies

  • Hexnode Support

    Keymaster

    Hexnode Support

    Keymaster

    Actions

    Go to Policies > Click on your kiosk policy.
    Click on Kiosk Settings > Peripheral Settings and check whether “Allow Connect to Wi-Fi Networks” is enabled. This option will allow the user to view the available networks and connect to any of them.

    cannot connect to to Wi-Fi hotspot

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll-Free)
    +44-(800)-3689920(UK Toll-Free)
    +61-1800165939 (Australia Toll-Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

  • Erica Howell

    Participant

    Erica Howell

    Participant

    Actions

    Yes, this option is enabled. I can connect to passworded networks. But if a network requires connection and then verification from a webpage it gets blocked.

  • Hexnode Support

    Keymaster

    Hexnode Support

    Keymaster

    Actions

    Oh, I see that you are referring to Captive portals. What you could do is you can whitelist the package “com.android.captiveportallogin” in your kiosk policy. Before you can whitelist the package, you must first add the package to the app inventory in Hexnode MDM. Here’s how it’s done. Once completed, whitelist the package in your kiosk policy.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll-Free)
    +44-(800)-3689920(UK Toll-Free)
    +61-1800165939 (Australia Toll-Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.