Access Denied message when phones receive incoming calls

expand collapsive

I’ve had several users now comment that their phone receives an Access Denied message when they receive calls. They are unable to answer and the only way to clear the message is to restart the phone.

All Replies

  • Hexnode

    Ethan Miller

    Moderator

    Hi @Branden,

    Thank you for reaching out to us on Hexnode Connect!

    It would be great if you could provide us with a bit more context to troubleshoot the issue. Namely:

    • Operating system
    • Enrolment type
    • Subscription plan
    • Error message displayed
    • Policy configuration summary
    • List of blacklisted/whitelisted apps (if any)

    We can narrow down the possible causes with this information.

    Awaiting your response

    Ethan Miller
    Hexnode UEM

    • This reply was modified 3 weeks, 5 days ago by  Ethan Miller.
    • This reply was modified 3 weeks, 5 days ago by  Ethan Miller.
    • This reply was modified 2 weeks, 5 days ago by  Ethan Miller.
    • This reply was modified 2 weeks, 5 days ago by  Ethan Miller.
    • This reply was modified 2 weeks, 5 days ago by  Ethan Miller.