[Amy Watson Keymaster October 23, 2018 at 1:54 pm Amy Watson Keymaster]

Hey Jon!
The ‘Admin’ role does give the technician overall control of the portal.
As for the managerial control of individual devices and access to specific reports and features, we understand why this would be handy.  I’ll notify the team and include this in our roadmap.
Stay tuned for the latest feature updates in Release Notes.

Cheers!
Amy Watson
Hexnode MDM