Access Denied after idle Android Kiosk Lockdown

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We are using Android Kiosk Lockdown on Adrdoid TV with a web-app. If the TV is iddle for about 1min, we get a “Access Denied – Your’ll be redirected shortly..”.

Not clear if it’s a screensaver/lockscreen misconfiguration. How can we troubleshoot?


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  • Hello @alex_m , welcome to Hexnode Community!

    This error usually occurs when one or more required packages are blocked. Please navigate to the Manage tab in the Hexnode UEM portal, select your device and execute the Scan Device action. Then, go to the Applications tab of the device and click on the Blocked Packages button. The packages currently blocked on the device will be listed.

    Blocked packages under Applications tab of device

    Add the blocked packages as background apps in your kiosk policy. This should solve the issue. Please try it out and let us know how it goes.

    Best regards,
    Chloe Edison
    Hexnode UEM