Reply To: ROM enrolled device launches in lost mode

#9970 Score: 0

Thanks for reaching out to us, @Rebecca!

In the Enroll > Android > Android ROM/OEM page, while you’re setting up the
ROM enrollment procedure, you are asked to provide a password. This password is entered before generating a new configuration file. Once the device starts during the enrollment procedure, it may fail to connect to a secure network. In this case, the enrollment fails and the users won’t be able to access the device. This is where you’re supposed to enter the configuration file password on the device. Once the password is entered correctly, the users will be able to access the device. The enrollment procedure will be completed once the device gets connected to a steady network connection.

The other password comes into play when the user has to exit the lost mode after the device has been enrolled. For this, the user has to enter the Exit Passcode set under Global Exit Settings (Android), or the kiosk exit password, if configured. Also, note that if you’ve already enabled the Disable ‘Lost Mode’ on ROM-enrolled devices option, you can prevent lost mode from being enabled on the device upon enrollment. This option is not enabled by default and can be found under Android Lost Mode Settings in the Admin tab.

 

Disabling Lst Mode on ROM enrolled devices

 

Hope that clears up the confusion.

Cheers!
Gabriel Galbraith
Hexnode UEM