Reply To: No email address to enroll devices

#9303 Score: 0
Deborah TimothyDeborah Timothy
Moderator

Hi Rebecca,

Thanks for reaching out to us.

This error occurs as you have not provided the email address or have provided the wrong email address. Email is a compulsory field for creating a user. As @Arllo mentioned, you don’t need an email address to send enrollment requests, but it is necessary to create users. To send enrollment request as SMS:

  • Go to Enroll > Platform-Specific > Windows PCs and tablets.
  • After selecting the Enrollment type and Ownership of the device, click Next.
  • Choose SMS against Send enrollment request, select the Domain and the User. Finally, click Send.

For the time being, you can upload the CSV file and create users by providing unique values in place of real email addresses. If you fill in the same email ID for more than one user in the CSV file, the user will be created with the details filled in the last entry corresponding to the email address in the CSV file. If you use the email ID of an already existing user, then too the last entry corresponding to the email address in the CSV file will be updated as the user details. To upload CSV file and add users in bulk:

  • Go to Manage > Users > Bulk user > Invite > SMS.
  • After selecting the Enrollment type and Ownership of the device, click Continue.
  • Select the Domain, move the toggle bar to Bulk user against Send enrollment request to and upload the CSV file.
  • To enroll a single user, move the toggle bar to Single user.

The email ID is not just used for sending enrollment requests but is also used to send notifications when the device is disenrolled, becomes non-compliant and so on. Make sure to update email addresses once it is available.

Cheers!!
Deborah Timothy
Hexnode UEM