Hi there,
I cannot see an iPhone that was associated to the MDM server from our ABM account last week in the Hexnode portal. This is the first time I tried DEP enrollment. In the activity feed of Hexnode, the device is shown to be disenrolled. I tried to enroll it again by adding the device to Hexnode server from ABM. But got hit with this error. Cannot make head or tail of it!! What to do?
Hi Daichi,
Thanks for reaching out to us. You are facing this issue probably because the MDM profile is still on the device. Login to ABM and unassign the device from the MDM server. Wipe the device. You can enroll again to Hexnode using DEP enrollment.
Cheers!!
Deborah Timothy
Hexnode UEM
14 May 2021