Reply To: Location fetching

#7920 Score: 0
AvatarEva Tyler
Moderator

Hi Stefan,

Thanks for reaching out to us!

The possible reasons for location tracking to fail even though the location services are enabled on the device can be:

Android devices:

Hexnode MDM app is not granted to location access permission

Location accuracy needs to be set as high so as to pin point the location. Navigate to Settings -> Location -> Location Mode -> High accuracy to set the location accuracy.

Device is not connected to an internet connection.

iOS devices:

Hexnode MDM app is not installed on the device.

Device is not connected to an internet connection.

The Hexnode MDM app needs to be given the location permission as ‘Always’ so that the app can fetch the device location in case of significant location changes.

For devices with iOS 13 and above, the Hexnode MDM app needs to be run in the foreground for location tracking to be a success. In the case of lower version iOS devices, the app can run in the background for the location to be fetched.

However, when there is a significant location change (500 meters or above), the Hexnode app can wake up on its own and fetch the device location. (Note: Hexnode app needs to have the location permission set as ‘Always’ for this to work)

Windows devices:

Location tracking is supported only for Windows 10 devices.

MacOS devices: 

Hexnode MDM app must be installed on the device.

The Hexnode MDM app must be given the location permission.

Irrespective of the device platform, the location tracking policies must be associated to the devices from Policies -> General Settings -> Location tracking.

Check out the following links to know more:
Configure location tracking: http://www.hexnode.com/mobile-device-management/help/how-to-configure-location-tracking-with-hexnode-mdm/

Common reasons for location tracking to fail: http://www.hexnode.com/mobile-device-management/help/common-reasons-for-location-tracking-to-fail/

Cheers,
Eva Tyler
Hexnode MDM

  • This reply was modified 8 months ago by AvatarEva Tyler.