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ROM enrolled device launches in lost mode

Unified Endpoint Management Community Forums General ROM enrolled device launches in lost mode

  • This topic has 1 reply, 1 voice, and was last updated 5 months ago by Grace Baker. This post has been viewed 99 times
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  • #4439 Score: 0
    diego

    Hi Team,
    I enrolled my device (ROM), but when the devices is turned on, it is in lost mode. Can anyone help?

     

    #4491 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out.

    Please navigate to Admin–>General settings–>Android Lost Mode Settings, you will be able to see the” Disable ‘Lost Mode’ on the ROM-enrolled devices” option.
    A custom ROM configured device boots up to the lost mode with the option to connect to the internet. Once the device connects to the internet, it will get enrolled in Hexnode MDM.
    If the option” Disable ‘Lost Mode’ on ROM-enrolled devices” is unchecked, the device will continue in lost mode after enrollment.
    Please use the below screenshot for a reference: Screenshot 2019-12-30 at 10.21.19 PM

    Cheers!
    Grace Baker
    Hexnode MDM

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