Reply To: Can’t see my devices’ IMEIs Android, Samsung XCover

AvatarHexnode Support
6 pts


Just do a quick device scan and that’ll fetch any missing information. Here are the steps.

  1. Go to Managment > Devices
  2. Select your Samsung Xcover by clicking on the device name
  3. Click on the Actions button up top and select Scan device
  4. This will update the missing device information
  5. Click the Bell icon to bring up the Actions log
  6. There you can see the statuses of the Actions you have initiated
  7. Once the Scan device shows success (it may take a minute or two), reload the page
  8. You should now be able to see the device’s IMEIs

Please let us know if you still have trouble getting the device’s IMEIs

Thanks and regards
Hexnode Support Team
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