Reply To: On pushing password clearance action it says that the user hasn’t activated the password token

#6047
AvatarGrace Baker
Moderator
2 pts

Hey, Thanks for reaching out to us.

For the password clearance action to work, the user will have to activate the password token in the Hexnode for Work app once. You are receiving the above message appears as this token is not activated in the app.
Please use the below screenshot for a reference:

Screenshot 2020-03-27 at 1.03.19 PM

Wanna know more? Check out our help doc on password clearance.

Cheers!
Grace Baker
Hexnode MDM