Reply To: Exit Single App Kiosk Mode in Hexnode MDM

#5696
AvatarGrace Baker
Moderator
2 pts

Hey, Thanks for reaching out to us.

The probable cause for this may be that you have set the app auto-launch delay below 10 seconds and will not be able to take the device out of kiosk by tapping the screen 10 times

  • For Android 8 and below devices, please navigate to Policies-> Kiosk Lockdown-> Android Kiosk Lockdown-> Kiosk Exit Settings and enable the option ’Exit manually from kiosk mode while an app is open’ (Enable status bar option under Peripheral Settings has to be disabled for this to work). Associate the policy to the desired device. You can now tap on the top-left corner of the screen 10 times and provide the kiosk exit password to exit the device from Kiosk.
  • In the case of Android 8+ devices, navigate to Policies-> Kiosk Lockdown-> Android Kiosk Lockdown-> Kiosk Exit Settings and enable the option Reboot and tap to exit from kiosk mode. Below this option, you will be able to find the option to provide the time delay for the app to relaunch, after reboot. After associating the policy, reboot the device, tap 10 times on the on a vacant part of the home screen and provide the kiosk exit password to exit from the kiosk mode.

Need to know more? Check out our troubleshooting doc on Issues in Android Kiosk App Management.

Cheers!
Grace Baker
Hexnode MDM