Reply To: Network Error occurred

#14149
AvatarEmma Jones
Moderator

Hey @raelynn, Looks like @emersyn and @jimena came through for you!

In the event that this error occurs again, please follow the below steps:

  1. Ensure that the device is connected to the internet.
  2. For authenticated enrollments, ensure that the connected domain service is functional.

If the issue still persists, it can be attributed to an incorrect server name.

In the possibility that you entered an incorrect server name; you’ll be faced with either of the 2 error prompts given below:

If Server name = abcd.hexnodemdm.com 

‘Network Error Occurred’ – Verify if ‘.hexnodemdm.com’ part of the server name you entered is correct.
‘Unknown Error Occurred’ – Verify if ‘abcd.’ part of the server name you entered is correct.

Do check out our Troubleshooting Guides to find assistance on common errors.

Hope you find this useful!

Cheers!
Emma Jones
Hexnode UEM

  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.
  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.
  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.
  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.
  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.
  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.
  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.
  • This reply was modified 3 weeks, 5 days ago by AvatarEmma Jones.