Reply To: How to find out if a device supports work profiles?

#11917
Deborah TimothyDeborah Timothy
Moderator

Hello Leighten,

Thank you for reaching out to us.

Unfortunately, this is an issue with Samsung Knox devices. There is a unique feature called Knox Warrant Bit to detect malicious software installed on your device. It seems like somehow the Warranty Bit is getting triggered, preventing enrollment to Hexnode. Here are a few things that you can try:

  1. Install the app “Google Apps Device Policy”.
  2. Enroll again after performing a factory data reset from the Settings app.
  3. Update the OS to the latest version.

Cheers
Deborah Timothy
Hexnode UEM