Reply To: iOS Clear Passcode not working

Deborah TimothyDeborah Timothy

Hello Elena,

Thank you for reaching out to us.

This issue can occur when the device is incorrectly supervised. Make sure that you do not get any warnings or errors while supervising the device. In some cases, the device will be supervised even if some warnings or errors are shown. This leads to unpredictable errors like these. Supervise the device again in such situations. Refer to our detailed help doc on supervising devices for further assistance.

Deborah Timothy
Hexnode UEM