Reply To: Wi-Fi not working after enrolling to hexnode

Deborah TimothyDeborah Timothy

Hello Kourtney,

Thank you for reaching out to us.

Check the policies that are associated with the device. You might have configured a restriction that is forcing mobile hotspot to remain on at all times. One cannot use Wi-Fi and hotspot at the same time. Set the restriction, Portable Wi-Fi hotspot to either Users can choose or Always off. This setting can be found in Restrictions > Allow Network Settings section of the Android policy. You will be able to use Wi-Fi once the policy/policies are modified. In the meantime, you can use Bluetooth tethering to access the internet.

Portable Wi-Fi hotspot was introduced to let the admin control the hotspot on the enrolled devices. This setting will not work if the restriction, Force Wi-Fi is enabled.

Deborah Timothy
Hexnode UEM