Reply To: action stuck at inprogress


Previously, we’ve faced a similar situation. While associating policy with an iOS device, the action was stuck at pending status. Gradually it changed to in-progresss but, the policy was never applied. I’m pretty sure that the device was connected to the network. To check if the device is in sync with the portal, we initiated a scan device action also. But it took more than 2 hours to get the scan device action to be successful. However, with time the policy was also associated. Don’t know what caused the delay. It would be nice to have the solutions discussed here so that we don’t bump into such interventions any more.