Reply To: Android in safe mode and unable to use

#11242
Zach GoodmanZach Goodman
Moderator
5 pts

Hi @tony-casbolttridentservices-com-au, sorry we missed your post earlier. Hope your issue was resolved.

Safe mode on android devices can be exited by restarting the device. You could check with Samsung as to why the device did not exit safe mode even after a device restart. If the issue was caused by the OS security update, it would be best to let them know of the issue and wait on the next round of updates.

When an Android device enters Safe Mode, all the apps other than the manufacturer provided apps will be disabled, including the Hexnode app, but the settings already activated by the Hexnode policies might still be active on the device, for example, the Factory Reset prevention setting.

To prevent such cases from happening, you can disable Safe Mode activation with a Hexnode policy. Follow on to this thread to learn more – Safe Mode. It is a good practice to disable Safe mode, as Safe Mode may disrupt the expected flow of device administration operations and may even allow the users to remove the app (in which case, they’ll be marked ‘Agent removed’ on Hexnode).

Regards,
Zach Goodman
Hexndode UEM