Reply To: Crash Report of an application

#10476 Score: 0
Chris ColemanChris Coleman
Moderator
-1 pt

Hi Caleb,

Thank you for reaching out to us!

Unfortunately, we do not have the option to generate the device bug reports from the Hexnode portal. However, you can generate the device bug reports from the device end. You can follow the steps given below to generate bug reports from the device:

  1. Navigate to Settings > About Device.
  2. Click on Build Number 7 times, and the Developer Options will get enabled.
  3. Go back to the Settings home page and select “Developer options”.
  4. Click on “Bug Report” and select “Full Report”.

The bug report will get downloaded to your device. You can either analyze the bug report by yourself on why the particular application has been crashing in your device, or you can always reach out to us at mdm-support@hexnode.com. We will be more than happy to help you out with your queries.

However, you will be able to fetch the feedback log of certain Managed Google Play applications, which are custom designed to support the app feedback channel.

Hope I was able to answer your query.

Cheers!
Chris Coleman
Hexnode UEM