Reply To: Remote view on Android shows Connecting

Floris R. KeeleyFloris R. Keeley

None of the device action is also working on this device! only broadcast message is working and shows success in the action history. All the other device action shows as pending or failed.
If the device was switched off or device data is off, the broadcast message shouldn’t be working. I don’t have physical access to the device, is there any way this is being caused by the device network or is the user is manipulating the system? I’ve also raised a ticket regarding this.

Remote view was working on the same device before. Currently, we have relaxed VPN settings for these devices, so, I think no problem with port access.