The story of SJ Transportation Co.

Introduction

Mobile devices have played a tremendous role in the growth and success of the transportation sector as we see it today. However, with the escalating rate of cybercrimes, it is imperative for businesses to prioritize solutions that can manage and safeguard these devices, all while keeping regulatory and compliance aspects in check.

In this case study, we will see how Hexnode became the perfect solution for SJ Transportation in fortifying their device management capabilities.

Background

Situated in Woodstown, New Jersey, SJ Transportation is a trucking company that offers diversified equipment and management services for safely transporting hazardous industrial waste and bulk materials.

Challenges Faced

The team at SJ Transportation had recently transitioned to a tablet-based dispatch system, where they deployed a set of Android tablets and iPads to supervise their freight operations. The drivers used these tablets for navigation and to receive dispatch schedule notifications. However, these devices were unmanaged and operational with minimal restrictions. Moreover, the IT team faced difficulties in addressing the device-related issues that arose during the transit. These challenges underscored the need for an effective MDM solution.

Consideration of MDM solutions

After in-depth research on the internet, SJ Transportation eventually discovered Hexnode. The top-notch device management features and the easy-to-use interface made Hexnode stand out among its competitors.

The cost-effectiveness of the product was yet another deciding factor. The fact that they could get more things done with minimal investments compelled the team to confidently move forward with Hexnode.

Adoption of Hexnode

With Hexnode, device lockdown turned out to be very simple. The kiosk mode allowed the team to seamlessly lock down individual devices to a few selected applications they needed. All they had to do was configure a multi-app kiosk policy and push it to the required devices. Subsequently, the devices would immediately enter lockdown mode with only the selected apps, restricting access to all other device functions.

Moreover, by associating the remote view and control policy to the managed devices, the team could effortlessly view the screens and even control the endpoints directly from the Hexnode portal. The RMM (Remote Monitoring and Management) feature was especially helpful in remotely diagnosing and rectifying any issues that the drivers reported mid-journey. Admins no longer had to wait for the devices to be physically available to address the issues one by one, saving the team a significant amount of effort and travel expenditure.

File management was yet another feature that the team often utilized. Official documents, such as logistical permits and licenses, could easily be sent to the drivers’ devices using the Hexnode repository. Even if the devices were in kiosk mode, the drivers would have access to the documents whenever they required them without compromising security.

Implementation and Results

Implementing Hexnode has revolutionized the IT workflow for the team at SJ Transportation. With the device management part been taken care of, the team could now use their valuable time focusing on other essential activities.

Conclusion

Hexnode has proven to be a game-changer in the way SJ Transportation managed and secured their tablets. The top-of-the-line kiosk mode allowed the team to foster a work-focused environment. Moreover, the remote management features ensured that devices were error-free and functional around the clock.

With Hexnode, SJ Transportation has not only fortified its device management abilities but also optimized its operations, ultimately driving greater productivity and success in their business.