The AI layer that orchestrates IT and security

Hexnode Synapse using AI to turn IT requests and security alerts into governed actions across enterprise systems.
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Hexnode is listed as a leader and a major player in IDC MarketScape UEM Vendors Assessment Reports 2025/26.

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Hexnode Recognized in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools.

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Forrester includes Hexnode as a Notable vendor in The Unified Endpoint Management Landscape, Q3 2025.

Meet the Orchestrator: Your new IT command centre

  • Hexnode Synapse Device Agent for endpoint configuration and troubleshooting.

    Device Agent

    Reason about endpoint configurations and troubleshooting requests.

  • Hexnode Synapse Threat Agent for security alert triage and threat response.

    Threat Agent

    Triage, correlate, and score incoming security events and alerts.

  • Hexnode Synapse Identity Agent for user access and lifecycle management.

    Identity Agent

    Resolve user access, permissions, and other end-user lifecycle events.

Built to enhance your ecosystem

  • Turn alerts into actions

    Let the agents handle the heavy lifting. Synapse converts security alerts from Hexnode XDR into triaged resolutions using specialised sub-agents.

    Hexnode Synapse converting security alerts into coordinated investigation and remediation actions.

  • Bridge the gap between systems

    Connect Synapse to your existing workspace with our out-of-the-box connectors for Slack, Teams, ServiceNow, Zendesk, BambooHR and Workday.

    Hexnode Synapse integrations for Microsoft Teams, Slack, Workday, Zendesk, BambooHR, and ServiceNow.

  • Safety by design

    High-risk actions like device wipes or account suspensions are gated by mandatory human approval with automated reminders and backup notifications.

    Hexnode Synapse requesting human approval before executing a high-risk IT action.

  • Many agents, one view

    Review complete operational histories and export detailed audit trails from a centralized dashboard to support compliance requirements like SOC 2.

    Hexnode Synapse dashboard displaying agent activity, action status, and centralized audit records.

  • Put your knowledge to work

    Connect agents into trusted internal knowledge sources to deliver accurate answers and follow established processes instead of offering generic responses.

    Hexnode Synapse Threat Agent using trusted internal knowledge sources to guide security actions.

Meet the intelligence layer that makes

Hexnode Genie AI agentic

Hexnode Context Layer powers every Genie interaction with live UEM context. It helps Genie understand intent, reason across fleet data, route requests to specialized agents, and prepare governed endpoint actions so admins can move from conversation to execution without losing control.

The future of agentic IT management – What's coming to Synapse

Hexnode Synapse interface for creating custom AI agents for enterprise IT workflows.

Custom Agent Creation

Build custom agents around your organization’s tools, workflows, and runbooks. Configure agents for specific operational needs so IT teams can automate tasks while retaining control over how work gets done.

Hexnode Synapse safety controls defining approved and restricted actions for AI agents.

Safety Guardrails

Define what agents can access and which actions they are permitted to perform. Apply granular, per-action safety guardrails to keep agent activity within approved operational and security boundaries.

Hexnode Synapse analytics dashboard tracking agent activity, performance, and task outcomes.

Performance Insights

Measure agent performance with detailed analytics, automated audit reports, and dedicated compliance dashboards. Give IT the visibility needed to evaluate agent activity, track outcomes, and maintain oversight.

Hexnode Synapse proactive agent monitoring the IT environment for issues that require attention.

Background & Proactive Agents

Continuously monitor the IT estate and act on issues without waiting on user requests. Resolve compliance drift, aging alerts, and dormant access proactively before they create larger operational or security risks.

Hexnode Synapse coordinating multiple specialized agents to complete a multi-step IT request.

Dynamic Agent Chaining

Coordinate multiple specialized agents to handle complex requests that require more than one capability. Dynamically chain the right agents together so the Assistant can resolve broader, multi-step IT tasks.

Hexnode Synapse endpoint management interface displaying devices, platforms, ownership, and compliance status.

Agentic Endpoint Management

Manage devices through a dedicated endpoint interface built directly into Synapse. Give administrators a visual workspace for device operations alongside conversational controls.