[Chloe Hexnode 6 July 2023 Chloe Moderator]

Hello @rolandos-dermon,

We’re sorry about the issue you’re facing, our team is already looking into it. Can you also please share the Android version of your devices? We will get back to you as soon as we find something!

Best regards,
Chloe Edison
Hexnode UEM

[Rolandos Participant 7 July 2023 Rolandos Participant]

The android version is android 11

[Chloe Hexnode 7 July 2023 Chloe Moderator]

Hello @rolandos-dermon, we appreciate the prompt reply.
We’ve raised the issue with our support team, but a few more details are required to look into the case.
Please email your Hexnode portal details to support@hexnode.com and we will get back to you shortly.

Best regards,
Chloe Edison
Hexnode UEM

[Rolandos Participant 10 July 2023 Rolandos Participant]

What do you mean with the hexnode portal details?

[Chloe Hexnode 10 July 2023 Chloe Moderator]

Hi @rolandos-dermon, we needed the name of your portal to identify it and investigate the issue further.
I believe our support team has contacted you for the same and is communicating with you to resolve the issue.

Please don’t hesitate to reach out to us in case of any further queries.

Best regards,
Chloe Edison
Hexnode UEM