More specifically we have a number of X96 mini android tv boxes that on random occasions stop the video playing on the digital signage feature in kiosk mode.
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Replies (5)
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Hexnode Expert
1 year ago
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Hello @rolandos-dermon,
We’re sorry about the issue you’re facing, our team is already looking into it. Can you also please share the Android version of your devices? We will get back to you as soon as we find something!
Best regards,
Chloe Edison
Hexnode UEM
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Participant
1 year ago
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The android version is android 11
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Hexnode Expert
1 year ago
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Hello @rolandos-dermon, we appreciate the prompt reply.
We’ve raised the issue with our support team, but a few more details are required to look into the case.
Please email your Hexnode portal details to support@hexnode.com and we will get back to you shortly.
Best regards,
Chloe Edison
Hexnode UEM
Marked SolutionPending Review
Participant
1 year ago
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What do you mean with the hexnode portal details?
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Hexnode Expert
1 year ago
Marked SolutionPending Review
Hi @rolandos-dermon, we needed the name of your portal to identify it and investigate the issue further.
I believe our support team has contacted you for the same and is communicating with you to resolve the issue.
Please don’t hesitate to reach out to us in case of any further queries.
Best regards,
Chloe Edison
Hexnode UEM
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