Users not able to change the arrangement of icons on iOS device screens

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hello, we have some of our iPads in MDM on which the users cannot change the icon order, any idea why?

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    Grace Baker

    Moderator

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    Please check whether you have associated any Home Screen Layout policies to the device. Navigate to the Policies tab and click on the policy associated to the device. Go to iOS-> Configurations-> Home Screen Layout and you will be able to see if any configurations have been made.
    If any Home Screen Layout configurations have been pushed to a device, users might not be able to change the arrangement of icons. In order to permit the users to change the arrangement of icons, the policy/configurations will have to be removed from the device.

    Cheers!
    Grace Baker
    Hexnode MDM