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Technician Limit

  • This topic has 5 replies, 4 voices, and was last updated 4 months, 1 week ago by Grace Baker. This post has been viewed 271 times
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    • #3931 Score: 0

      Hey Guys,
      How can I add additional technicians to my account? Can their role be restricted?


    • #3946 Score: 0
      Grace Baker
      3 pts

      Hey, Thanks for posting the query.

      Yes, you can additional technicians. Kindly follow the below steps for the same:
      1. On your Hexnode MDM console, navigate to Admin > Technicians and Roles.
      2. Click on Add Technician on the top left corner.
      3. Enter the display name and the username for the technician.
      4. Choose a specific technician role: Admin, Reports Manager or Apps and Reports Manager.
      5. Enter a password and repeat it for confirmation.
      6. You can enable/disable the two-step verification. The option is enabled by default.
      7. Choose the maximum failed login attempts for a technician after which the CAPTCHA will be enabled.
      8. Click on save
      The power of a technician is based on the role assigned to him. Any of the following three roles can be assigned to a technician, each of varying potential:
      Admin: Admins have full privileges, access to all the features in the portal.
      Reports Manager: Reports managers can access only the reports tab and the features in there.
      Apps and Reports Manager: Apps and Reports managers have access to the features in both the Apps and Reports tabs.
      The ‘Super Admin’ role is assigned only to the user who signs up for the portal.

      Hope this helps!

      Kindly use the link for reference.



      Grace Baker

      Hexnode MDM

    • #6968 Score: 0

      Is it possible to edit the details of a technician that is already created?

    • #6990 Score: 0
      Grace Baker
      3 pts

      Hey, Thanks for reaching out to us.

      Yes, it is possible. To edit the details of an already existing technician:

      • Navigate to Admin-> Technicians.
      • Click on the edit icon next to the details of the desired technician.
        How to delete an admin account in Hexnode
      • You can now edit the details and change the password.
      • Optionally enable/disable the two-step verification.
      •  Enable CAPTCHA and provide the number of failed login attempts after which CAPTCHA is to be enabled.
      • Click Save.

      Please check out our help doc on configuring technicians for more info.

      Grace Baker
      Hexnode MDM

    • #7114 Score: 0
      Noah Ruther

      when a technician tries to login he receives this message- You are already logged in from different browser. Continuing will terminate the active session.
      Why is this happening?


    • #7134 Score: 0
      Grace Baker
      3 pts

      Hey, Thanks for reaching out to us.

      You are receiving this message as Hexnode lets a specific technician to login only to a single machine or browser at a particular time. If you proceed to login to the portal using a technician account that is already logged in from a different browser or machine, the currently active session will be terminated.

      Screenshot 2020-05-20 at 7.03.46 PM

      Please check out our help doc on technicians for more info.

      Grace Baker
      Hexnode MDM

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