[Hexnode Support Keymaster October 9, 2017 at 9:51 am Hexnode Support Keymaster]

Hi, Monte.

Could you check the Windows version on the laptop? If it’s Windows Home edition, you won’t be able to track its location. Since it’s designed for Home use, Microsoft has disabled location tracking. You might have to get a Pro or Enterprise edition to enable location tracking.

Thanks and regards
Hexnode Support Team
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