Hi guys, I’m facing trouble in using the Samsung Smart Switch app on the device enrolled in Android Enterprise as Device Owner, it was giving the error stating that “Security policy prevents the use of Smart Switch”. Do you guys know why this error is shown or is there any solution for the same?
Hi, @Timothy. Thanks for reaching out on Hexnode Connect!
Samsung Smart Switch app is blocked on devices enrolled under Android Enterprise Device Owner by default. But you can enable it by setting up managed App Configurations for the app and associating it with the devices.
- Navigate to the Policies tab > New policy > New Blank Policy and click on Select.
- Select Android and under App Management, choose App Configurations.
- Click on Configure, then select Add a new configuration and search for Samsung Smart Switch from the list of available apps. Once you find the application, click on Select.
- Please note that the Samsung Smart Switch app will appear in the list of applications available for App Configurations only if you have added the app to the app repository.
- After clicking on Select, a dialog box will appear for configuring the Samsung Smart Switch Mobile application. Toggle on the “Allow Smart Switch to Run” button to enable Samsung Smart Switch on the device.
- Now, go to Policy Targets and add the devices to which you want to associate the App Configuration. Then, click on Save.
Once the policy is associated with the device, you will be able to access the application without any prompts or warnings. We hope this resolves your issue. Please feel free to reach out to us if you have any further queries.
With regards,
Darvin Hudson
Hexnode UEM
1 November 2023