Restart the devices automatically

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Got a question if we are able to restart the devices automatically certain times? Says every morning 4 am? Or could we restart the devices manually from your MDM tool?

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    Hexnode Support

    Hexnode

    Hexnode Support

    Keymaster

    Hi, Abbi.

    The Manual restart function is available on Android with Samsung SAFE devices and on iOS with Supervised devices (supports Power off too). For this to work on generic Android, the device should be rooted or should have the Hexnode MDM app flashed in as a system app. As for the scheduled restart, we get that it’s a much-needed one, which is why we will soon release a feature to schedule all the actions including Device restart. Stay tuned for our release updates.

    Here is how you can manually restart a device,

    1. Go to Management > Devices
    2. Click open the device you want to have restarted
    3. restart device
    4. Click on the Actions button up top and scroll down to Restart device
      You will see a confirmation message with the list of supported devices
    5. Click Restart and the device will get restarted in a minute or two.

    If you want a bunch of devices to be restarted at once, you can do that as well.

    1. Go to Management > Device Groups
    2. Create a Static or Dynamic group
    3. Open the device group. From Actions select Restart device
    4. All the devices in the group will be sent a restart command
      Those devices that support the feature will be restarted.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

  • Gabriel

    Participant

    Gabriel

    Participant

    Hi. You already developed the function that we can schedule a restart device?

    Awaiting for your answer.

    Be safe.

    Gabriel Mendes

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    Jeff Black

    Hexnode

    Jeff Black

    Moderator

    Hi Gabriel,

    Hope you are doing well,

    The feature to automate actions is currently being worked on by our team of engineers and it is in the development phase. We currently cannot provide you with an ETA on this as it is still being worked on. Once developed, it would have to be put through the vigorous QA grill to ensure that there are no bugs and it is functioning with precision.

    However, we would be happy to have a feature request raised on your behalf and keep you in the loop with updates. We appreciate your patience as we work to develop and perfect this feature.

    We sincerely hope you and your loved ones take care and stay safe. Have a great day.

    Cheers!
    Jeff Black
    Hexnode MDM