[trixie Participant 2 September 2021 trixie Participant]

One of our devices had once temporarily reported seeing the error – “Device limit reached” while re-enrolling

[Zach Hexnode 1 September 2021 Zach Moderator]

Hi @opheli_a, there is no limit to how many times a device can be re-enrolled on Hexnode. When you disenroll and enroll a device, Hexnode does not check if a device was enrolled previously. It will follow the standard procedure of associating the device with a device ID and installing/initializing the necessary MDM agent or apps. Every time you freshly enroll your device, Hexnode will generate a unique Device ID for the device. Hexnode shall also reset any friendly name set for the device on the portal.

@trixie-katy, the error you have mentioned shows up when you have exhausted the license purchased for your portal. It might also show when the wrong server address was entered during enrollment since a license cannot be found associated with the portal. Please re-check your subscription from Admin > License > Subscribe or check with the user if they have entered the correct server address.

Regards,
Zach Goodman
Hexnode UEM

• This reply was modified 1 year, 6 months ago by  Zach Goodman.

[opheli_a Participant 2 September 2021 opheli_a Participant]

@zachgoodman there is an option to retain configuration for device on re-enrollment under Enrollment settings. Doesn’t that associate the old device data back to a re-enrolling device?

[Zach Hexnode 2 September 2021 Zach Moderator]

@opheli_a, the Re-enrollment Options settings apply to devices where the user has removed the MDM agent without being disenrolled from the portal. In such a case, the user will have to re-initialize or ‘re-enroll’ the device by re-configuring the agent on the device. Please refer this thread on re-enrollment options in Hexnode for further information.

Regards,
Zach Goodman
Hexnode UEM