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On trying to add apps to Hexnode policy, receives error ‘Validation Failed’

Unified Endpoint Management Community Forums General On trying to add apps to Hexnode policy, receives error ‘Validation Failed’

  • This topic has 3 replies, 2 voices, and was last updated 1 month, 3 weeks ago by Grace Baker. This post has been viewed 35 times
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  • #6237 Score: 0
    Madelline

    Hi there, I am getting a message “Validation Failed” when I try and add an app to Android kiosk mode. The message pops up after click the save button to update the policy.

    #6244 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Could you please specify the device platform?

    Cheers!
    Grace Baker
    Hexnode MDM

    #6247 Score: 0
    Madelline

    These are samsung devices . The error received:

    Screenshot 2020-04-09 at 5.19.39 PM

     

    #6253 Score: 0
    Grace Baker
    Moderator
    1 pt

    Thanks for the reply.

    The error appears because you have not configured the password for restricting the devices from entering the safe mode. To configure the password:

    • Please navigate to the Policies tab and click on the desired policy.
    • Navigate to Android-> Restrictions-> Allow Device Functionality and enter the password in the text box below the option ‘Safe Mode’.
    • Save the policy.

    You should now be able to successfully add apps to the kiosk mode.

    Cheers!
    Grace Baker
    Hexnode MDM

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