Multi App Kiosk logging WindowsSolved

Participant
Discussion
10 months ago

I have been trying to setup a multi app kiosk on a windows 10 pro machine.

I have the desktop layout set up correctly, but I keep getting an error that must be Applock related, that says that the application is blocked by the administrator.

It must be a dependency that has not been included, but I have no way to see where it is hanging up.

I don’t see any logs for these errors anywhere whitin hexnode. Am I missing something?

Replies (5)

Marked SolutionPending Review
Hexnode Expert
10 months ago
Marked SolutionPending Review

Hello @steven-meres, welcome to Hexnode Connect!

Does the prompt appear immediately upon logging into the kiosk account, or is it triggered when a specific app is selected?
If it’s the former, please follow the steps given below to disable all apps from the Startup section on the device before associating the kiosk policy:

  1. Navigate to Settings > Apps > Startup.
  2. Toggle off all the listed apps.

In the latter case, log in to an admin account on the device and fetch the event logs to pinpoint the blocked dependency package and include it in the multi-app kiosk policy. Follow the steps given below:

  1. Identify the blocked dependency packages from the event logs:
    • Open Event Viewer and navigate to Applications and Services Logs > Microsoft > Windows > AppLocker > EXE and DLL.
    • Choose the ‘Save All Events As‘ option. Save the events file in any of the specified formats (e.g., .evtx or .txt). The blocked packages will be listed here, along with their locations.
  2. Add the blocked dependency package to the multi-app kiosk policy:
    • Login to Hexnode UEM console.
    • Open the previously configured multi-app kiosk policy under the Policies tab.
    • Navigate to Kiosk Lockdown > Windows Kiosk Lockdown > Multi App.
    • Click on the ‘+’ button and select Desktop Apps.
    • Enter the App Name and Location/Path of the previously obtained dependency packages and click Add.
    • Click Done.
    • Click Save to re-associate the policy.

 Add dependency packages as desktop apps in multi-app kiosk

Do give this a try and feel free to reach out to us if the issue persists.

Best regards,
Chloe Edison
Hexnode UEM

Marked SolutionPending Review
Participant
10 months ago
Marked SolutionPending Review

Thank you.

I will try the steps you suggest.

I have both instances of the error. Sometimes I get the error directly at login, but I always get errors when trying certain apps.

Marked SolutionPending Review
Hexnode Expert
10 months ago
Marked SolutionPending Review

Glad I could assist, @steven-meres!

Do try the steps out and let us know. Feel free to reach out any time.

Best regards,
Chloe Edison
Hexnode UEM

Marked SolutionPending Review
Participant
10 months ago
Marked SolutionPending Review

I’m still seeing errors.

A number of the entries in the log are dependencies that I have already added to Hexnode.

when I disassociate the kiosk policy and log into the user account, those blocked exe’s request admin rights to run.

Marked SolutionPending Review
Hexnode Expert
10 months ago
Marked SolutionPending Review

Hello @steven-meres,

We may require a few more details to look further into the case. Our support team will contact you shortly regarding this matter. We’ll try and resolve the issue as soon as possible.

Best regards,

Chloe Edison
Hexnode UEM