You can tap on the Kiosk home screen 10 times fast and enter the kiosk exit password to exit the kiosk mode on an Android device.
This password can be configured through a policy or you can use the global passcode. If the password is configured through policy, please navigate to Kiosk Lockdown-> Android Kiosk Lockdown-> Kiosk Exit Settings in the kiosk policy to find the password.
If the password is not configured through the policy, navigate to Admin-> General Settings-> Global Exit Settings (Android) to find the global passcode that can be used to exit the kiosk mode.
To disable kiosk mode, while the device got stuck with an open app, follow the below steps;
For Android devices with OS version 8 and below, enable the option ‘Exit manually from kiosk mode while an app is open’ under Kiosk Lockdown -> Android Kiosk Lockdown -> Kiosk Exit Settings (Works only if the Enable status bar under Peripheral settings has been disabled). You can then tap on the top left of the screen and provide the kiosk exit password.
For Android devices with OS version 8 and above, navigate to Kiosk Lockdown -> Android Kiosk Lockdown-> Kiosk Exit Settings and enable the option ‘Reboot to exit from kiosk mode’ and provide the time delay for the app to relaunch. After rebooting, tap on the vacant part of the screen 10 times and provide the kiosk exit password to exit from the kiosk mode.
Kindly use the help link to know more about the kiosk exit of Android devices.