How to add a device back to Hexnode that was accidentally removed

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A device got accidentally removed from Hexnode. How to add it back to the MDM?

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    Grace Baker

    Moderator

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    Could you please tell me how the device got removed from Hexnode? Was a disenroll action initiated on the device?

    Cheers!
    Grace Baker
    Hexnode MDM

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    Indah

    Participant

    Indah

    Participant

    the Hexnode agent was removed from the device by the user.

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    Grace Baker

    Moderator

    Grace Baker

    Moderator

    Thanks for the reply.

    Since the user have removed the Hexnode MDM agent from the device, you will have to re-enroll them to add it back to the Hexnode. You can re-enroll the device by retaining the configurations set on the device:

    • Navigate to Admin-> Enrollment-> Re-enrollment Options.
    • Select the option Retain configurations and change owner.
    • Click Save.

    The device can now be enrolled again. Please check out our help doc on enrollment settings for more info.

    Cheers!
    Grace Baker
    Hexnode MDM