How to add a device back to Hexnode that was accidentally removed

expand collapsive

A device got accidentally removed from Hexnode. How to add it back to the MDM?

All Replies

  • Hexnode

    Grace Baker

    Moderator

    Thanks for the reply.

    Since the user have removed the Hexnode MDM agent from the device, you will have to re-enroll them to add it back to the Hexnode. You can re-enroll the device by retaining the configurations set on the device:

    • Navigate to Admin-> Enrollment-> Re-enrollment Options.
    • Select the option Retain configurations and change owner.
    • Click Save.

    The device can now be enrolled again. Please check out our help doc on enrollment settings for more info.

    Cheers!
    Grace Baker
    Hexnode MDM