[Grace Baker Moderator May 25, 2020 at 12:29 pm Grace Baker Moderator]

Hey, Thanks for reaching out to us.

Could you please tell me how the device got removed from Hexnode? Was a disenroll action initiated on the device?

Cheers!
Grace Baker
Hexnode MDM

[Indah Participant May 25, 2020 at 12:31 pm Indah Participant]

the Hexnode agent was removed from the device by the user.

[Grace Baker Moderator May 25, 2020 at 1:12 pm Grace Baker Moderator]

Thanks for the reply.

Since the user have removed the Hexnode MDM agent from the device, you will have to re-enroll them to add it back to the Hexnode. You can re-enroll the device by retaining the configurations set on the device:

• Navigate to Admin-> Enrollment-> Re-enrollment Options.
• Select the option Retain configurations and change owner.
• Click Save.

The device can now be enrolled again. Please check out our help doc on enrollment settings for more info.

Cheers!
Grace Baker
Hexnode MDM