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How to add a device back to Hexnode that was accidentally removed

Unified Endpoint Management Community › Forums › General › How to add a device back to Hexnode that was accidentally removed

  • This topic has 3 replies, 2 voices, and was last updated 4 months ago by Grace Baker. This post has been viewed 119 times
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    • May 25, 2020 at 12:28 pm #7284 Score: 0
      Indah

      A device got accidentally removed from Hexnode. How to add it back to the MDM?

    • May 25, 2020 at 12:29 pm #7289 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      Could you please tell me how the device got removed from Hexnode? Was a disenroll action initiated on the device?

      Cheers!
      Grace Baker
      Hexnode MDM

    • May 25, 2020 at 12:31 pm #7290 Score: 0
      Indah

      the Hexnode agent was removed from the device by the user.

    • May 25, 2020 at 1:12 pm #7295 Score: 0
      Grace Baker
      Moderator
      3 pts

      Thanks for the reply.

      Since the user have removed the Hexnode MDM agent from the device, you will have to re-enroll them to add it back to the Hexnode. You can re-enroll the device by retaining the configurations set on the device:

      • Navigate to Admin-> Enrollment-> Re-enrollment Options.
      • Select the option Retain configurations and change owner.
      • Click Save.

      The device can now be enrolled again. Please check out our help doc on enrollment settings for more info.

      Cheers!
      Grace Baker
      Hexnode MDM

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