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Hexnode portal blocked on enrolled devices

Hexnode portal blocked on enrolled devicesSolved

Participant

2 years ago

Hi guys,

The device I am using to access the hexnode portal is enrolled in hexnode. In the last few days, I was not able to access the portal from this device. The portal is accessible through my personal device, so im guessing it should be the issue with the company network. Anyone has an idea how to troubleshoot the issue?
Regards,
Vera Lopez

Replies (3)

Marked SolutionPending Review

william-davis

Participant

2 years ago

Marked SolutionPending Review

Is there any web content filtering policy or firewall restrictions placed on the enrolled devices?

Marked SolutionPending Review

vera-lopez

Participant

2 years ago

Marked SolutionPending Review

Yes there is. I have placed a firewall restriction on the devices using Sophos Firewall. But the hexnode portal is in General Category and is shown as allowed.

I experienced the issue a few days back and have not changed the firewall policy in quite a while. Is there any other reason for this problem?

Marked SolutionPending Review

johan-blake

Hexnode Expert

2 years ago

Marked SolutionPending Review

Hey @vera-lopez,
Welcome to the Hexnode community!

This issue can be resolved by adding a Custom Category to the Sophos Firewall that includes the Hexnode UEM domain. Follow the steps below to rectify the issue,

Create a custom category containing the Hexnode UEM domain.
In the web policy associated with the respective users, create a web policy rule at the top with the custom category and set the Action to Allow.
Next, ensure the firewall rule enabling access to the internet has the right web policy selected.

Now the Custom Category will precede other policies that indirectly block the Hexnode portal. Find more information on creating a Custom Category in Sophos Firewall through this link.

Hope that helps. Feel free to contact us for more queries.
Cheers!
Johan Blake
Hexnode UEM