[Travis Participant 30 March 2022 Travis Participant]

Hi there, @abbi! Did you apply it to the right target device?? Could you view the escrowed key in the device dashboard? What’s your OS version?

[abbi Participant 30 March 2022 abbi Participant]

I did! The device was updated to macOS 12.01 and the policy configuration is reflected in the system preferences. But there was no indication of the escrowed key in the portal. So, I checked to see if FileVault was turned on and clicked on the device’s ‘Turn on FileVault’ button. I received a pop-up saying the organization has set up a recovery key. I am stumped!

[Ethan Hexnode 30 March 2022 Ethan Moderator]

Hi, @abbi and @travis,

Thank you for being an active part of Hexnode Connect!

This bug seems to be a known issue with the OS version of your device that prevented the FileVault recovery key from rotating. Apple has rolled out a fix to solve this bug with FileVault in macOS 12.1. Please update your device to the latest OS version to resolve the issue. Feel free to reach out to us with any queries.

Regards,
Ethan Miller