Devices not reporting location

expand collapsive

I have a few devices that are not reporting their location. Could you point me to the settings that will correct this?

All Replies

  • Hi Benjamin! You would have to check if the device is online and also make sure that the location services of the device is turned on.

    If your device is either a Samsung (with SAFE), LG (with GATE) or Kyocera, you can force GPS location by                                                                              Polices > Android Settings > Restrictions.

    I would also suggest you do a location scan and check the status of the device, you can check the status by navigating to                                        Management> Click on device name > Action History.

    If the status is “failed”, the reasons would be displayed as:

    – ‘Location tracking has not been enabled for this device.’
    – ‘Google Play service not enabled.’
    – ‘Unable to retrieve location. Check if Location services are enabled on the device.’
    – ‘Location services have been disabled by user.’
    – ‘Location data unreliable (from Mock location app).’

    If the status is “success” the location scan is completed successfully.

    Frank Clinton
    Hexnode MDM.