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Changing Super Admin in Hexnode MDM

Unified Endpoint Management Community Forums General Changing Super Admin in Hexnode MDM

  • This topic has 3 replies, 3 voices, and was last updated 1 week, 3 days ago by Grace Baker. This post has been viewed 53 times
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  • #6841 Score: 0
    Harriet

    I’m a super admin on my account but am leaving my organization, can I update the second account to be a superadmin instead of just an admin?

    #6855 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    It is not possible for the super admin to add another admin as the super admin. But he can replace his details with that of the new admin.
    To edit the details:

    • Navigate to Admin-> Technicians and Roles. The list of technicians will be displayed.
    • Click on the edit icon next to the Super Admin.
    • Enter the details of the desired user to be the Super Admin.
    • Click Save.

    Check out our help link on editing a technician for more details.

    Cheers!
    Grace Baker
    Hexnode MDM

    #7140 Score: 0
    Nur

    Is the super admin the one with all power over the portal? What are his privileges?

     

    #7158 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Yes, the super admin has complete control over the Hexnode portal and is capable of accessing all features. The super admin is capable of editing, deleting, deactivating and creating other technicians.  A super admin can never be deactivated or deleted.
    Screenshot 2020-05-21 at 9.20.28 AM

    Wanna know more? Check out our help doc on technicians.

    Cheers!
    Grace Baker
    Hexnode MDM

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