Change Admin login credentials

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Is it possible to change the Admin email used as username in login?

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  • Amy Watson

    Keymaster

    Amy Watson

    Keymaster

    Actions

    Yes, it is! Head onto Admin tab -> Technicians and Roles. You can edit the Username as well as the Display nameEmailRole and Change Password.

    Technician

    Check out the help document on Configuring Technicians to configure custom technician roles in Hexnode MDM.

    Cheers!
    Amy Watson
    Hexnode MDM

  • Camila

    Participant

    Camila

    Participant

    Actions

    Can we change the Super Admin Role by editing the technician details?

     

  • Thomas Specter

    Moderator

    Thomas Specter

    Moderator

    Actions

    Hey Camila,
    Thanks for reaching out to us, we’re always happy to help.

    For every account created in Hexnode,the user who signs up for the portal is the Super Admin. They can edit their own details but can’t change their role.
    If you want to edit the details, the Super Admin must be logged in to “yourportal.hexnodemdm.com”. Once you login, please navigate to Admin -> Technicians and Roles and click the pencil shaped edit button corresponding to your Super Admin account. Here, you can change the username, email address and if required, the password as well.
    Checking the “Enable two-step verification” box, sends an OTP to the email address, for verification at the first login.

    Edit - Nimbus Screenshot 2019-11-06 17-23-48

    Cheers!
    Thomas Specter
    Hexnode MDM

  • Stephania

    Participant

    Stephania

    Participant

    Actions

    What are the technician roles other than Super Admin? What are the privileges that each role has?

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    The different technician roles in Hexnode are:

    • Super Admin: The super admin has total control over the Hexnode portal. He has the ability to edit, create, deactivate or delete another technician. He can edit his own details but cannot change his role. It is not possible to delete a super admin.
    • Admin: The admin will be able to access all the tabs and is capable of deactivating, adding, editing or creating other technicians. He cannot modify his role or delete himself but can edit his own details.
    • Apps and Reports Manager: The Apps and Reports manager will be capable of accessing only the Apps and Reports tab
    • Reports Manager: The reports manager will only be able to access the Reports tab.

    Please check out the help doc on technician roles for more info.

    Cheers!
    Grace Baker
    Hexnode MDM